Bag Queen wants you to Love your new purchase, however we have had many customers of late that purchase a bag use it for one event and then return the bag for a Refund. We now quality check all our bags and they are then sealed in a clear plastic bag so you can still see the colour, size, shape and detail of the bag, so if the plastic bag is now opened consider the bag is considered Used and No Refund will apply.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We gladly except returns on all full priced products within 30 days from the purchase date, if they are still sealed in clear plastic bag, however if seal is broken the bag has been considered used.
We only accept returns on Sale items if the product is found to be defective or damaged within 30 days.
If you change your mind, products must be returned to us in unopened sealed plastic bag and must include dust cover.
Bag Queen reserves the right to Not Exchange or Refund any product that has been used, worn or damaged.
General wear and tear on a product is not considered as faulty, therefore No Refunds will apply.
Customers will be responsible for postage charges to return the product for a refund or exchange.
Bag Queen recommends that you return the product via registered/express post so you are protected by Australia Post should any loss occur.
Exchanged products will only be dispatched on receipt of your returns. If Bag Queen is unable to replace or exchange the product returned, we will refund you the full amount of the purchase price. Refunds will be made as soon as possible back to the same account/credit card that made the initial purchase, however please allow 2-7 business days for processing.
If you need to exchange your product please return to: Bag Queen, 3/9 Marine Ave, St Kilda 3182 Victoria - AUSTRALIA and send us an email advising us.
We do our best to ensure the image, colour and description of the product on the website is an accurate depiction of the product. If your product was a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return, once the returned product is received, a gift certificate will be sent to you. You will be able to redeem your gift credit online at www.bagqueen.com.au