Zara Pony

All Australian domestic orders over $100 have No shipping costs,

Bag Queen offers convenient international shipping service.

Shipping Fees Australia

• Orders weighing 500g or less: $8.25
• Orders weighing between 501g and 3kg: $1345 
• Orders weighing between 3kg and 5kg: $17.15

We use Australia Post for shipping Bag Queen products and orders will be sent within 24 hours.

Should you require your order urgently we can use "Express Post" for guaranteed next day delivery is most capital cities, just let us know via email prior to placing your order and we can add the additional costs for Express Post.

Please contact us via email if you would prefer to come and collect your new Bag Queen product.

Shipping Fees international

We use Australia Post Pack & Track International or Express Post International. The shipping cost is calculated at the checkout using the destination postcode, please note that some countries charge import and tax duties and Bag Queen is not responsible for these charges. All prices on this site are in Australian Dollar Currency. For your convenience we also display our prices in EUR, GBP and USD. Price change in other currencies possible due to currency exchange rate fluctuation. Please also visit Australia Post for more information on shipping. 

Bag Queen wants you to Love your new purchase, however we have had many customers of late that purchase a bag use it for one event and then return the bag for a Refund. We now quality check all our bags and they are then sealed in a clear plastic bag so you can still see the colour, size, shape and detail of the bag, so if the plastic bag is now opened consider the bag is considered Used and No Refund will apply. 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We gladly except returns on all full priced products within 30 days from the purchase date, if they are still sealed in clear plastic bag, however if seal is broken the bag has been considered used. 
We only accept returns on Sale items if the product is found to be defective or damaged within 30 days.
If you change your mind, products must be returned to us in unopened sealed plastic bag and must include dust cover.

Bag Queen reserves the right to Not Exchange or Refund any product that has been used, worn or damaged.
General wear and tear on a product is not considered as faulty, therefore No Refunds will apply.
Customers will be responsible for postage charges to return the product for a refund or exchange.

Bag Queen recommends that you return the product via registered/express post so you are protected by Australia Post should any loss occur.

Exchanged products will only be dispatched on receipt of your returns. If Bag Queen is unable to replace or exchange the product returned, we will refund you the full amount of the purchase price. Refunds will be made as soon as possible back to the same account/credit card that made the initial purchase, however please allow 2-7 business days for processing.

If you need to exchange your product please return to: Bag Queen, 3/9 Marine Ave, St Kilda 3182 Victoria - AUSTRALIA and send us an email advising us.

We do our best to ensure the image, colour and description of the product on the website is an accurate depiction of the product. If your product was a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return, once the returned product is received, a gift certificate will be sent to you. You will be able to redeem your gift credit online at www.bagqueen.com.au